POLICY · BILLING

Refunds and cancellation

Draft for review · Updated October 2, 2026

This draft describes the current subscription and credit flow. Refund timelines and eligibility must be finalized for the applicable consumer and digital-service rules.

Monthly subscriptions

Plans renew monthly until cancelled. Customers can request cancellation through the account billing area or by contacting support. Cancellation stops the next renewal; any access through the paid period is shown in account billing details when available.

Credits and publication use

Credits are added after the payment provider confirms a purchase. The product currently uses one credit for each article successfully published and verified. Draft generation alone does not consume a credit. A temporary reservation is released when publishing fails. A successfully published article may remain available on a third-party platform after cancellation or refund.

Refund requests

For duplicate charges, billing errors, or a service failure that did not produce a verified publication, contact support with the account email, date, amount, and project reference. We will review the payment and credit ledger. Refunds for unused credits and subscription periods are handled under the final plan terms and applicable law; nothing in this policy limits rights that cannot legally be waived.

How to contact us

Send billing questions through the CloudStackly contact form. Include the Stripe receipt or invoice reference where available. Do not send full card numbers or security codes.